Hello and welcome to your Website Maintenance Dashboard! Here you will find everything that’s covered in your monthly website maintenance plan.

How to use this portal

In this hub you will find links to your latest website reports for you to view or download.  There is also have a section on troubleshooting and getting support for your website. Finally, you can also view all your useful information like invoice receipts and various log in information.

My availability

For general support, our working week is Monday – Friday, 9am – 5pm GMT.

For anything that’s urgent (AKA if you find your website is down at any point), you can submit a ticket here and we will get back to you outside of these hours.

You can also expect intermittent availability for anything non-urgent around all major UK holidays including Christmas, New Year, and Easter.

Section 1

 

Support

Submit A Ticket

Submit a support request using this form

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Troubleshooting Checklist

A handy checklist to solve the most common website problems

Section 2

 

Reports

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Retainer Hours

See how many hours you have left in your retainer

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Changelog

Keep up to date with the changes made to your website

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Website Recommendations

Reports detailing out recommendations to improve your website

Section 3

 

Useful Information

Login Credentials

All your login credentials for your website

Site Backups

Download your latest website backups here

Invoice Receipts

Keep up to date with all payments made and download receipts

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Contract

A copy of our signed agreement for your reference

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Troubleshooting Checklist

A handy checklist to solve the most common website problems