Website Maintenance Hub
Hello and welcome to your Website Maintenance Dashboard! Here you will find everything that's covered in your monthly website maintenance plan.
How to use this portal
In this hub you will find links to your latest website reports for you to view or download. There is also have a section on troubleshooting and getting support for your website. Finally, you can also view all your useful information like invoice receipts and various log in information.
My availability
For general support, our working week is Monday - Friday, 9am - 5pm GMT.
For anything that's urgent (AKA if you find your website is down at any point), you can submit a ticket here and we will get back to you outside of these hours.
You can also expect intermittent availability for anything non-urgent around all major UK holidays including Christmas, New Year, and Easter.
Section 1
Support
Submit A Ticket
Submit a support request using this form
Troubleshooting Checklist
A handy checklist to solve the most common website problems
Section 2
Reports
Retainer Hours
See how many hours you have left in your retainer
Changelog
Keep up to date with the changes made to your website
Website Recommendations
Reports detailing out recommendations to improve your website
Section 3
Useful Information
Login Credentials
All your login credentials for your website
Site Backups
Download your latest website backups here
Invoice Receipts
Keep up to date with all payments made and download receipts
Contract
A copy of our signed agreement for your reference
Troubleshooting Checklist
A handy checklist to solve the most common website problems